Frequently Asked
Questions

Zumigo is your modern pet care companion, bringing experienced veterinarians and top-quality pet service providers right to your doorstep. Enjoy the convenience of premium in-home vet care and telemedicine, along with a range of comfortable pet care services such as grooming, radiology, and nutritious fresh meals tailored just for your furry friend!

Embrace a joyful, hassle-free way to care for your pet from the comfort of home. Download the Zumigo app today, available on both iOS and Android, and give your pet the care they deserve!

You can choose from a diverse network of veterinarians, including both general practitioners and specialists, available for convenient home visits or teleconsultations. Scheduling an appointment is simple and flexible, allowing you to pick the time and veterinarian that best fits your lifestyle.

To help you stay on top of your pet’s health, we provide personalized reminders for upcoming vaccinations and deworming treatments. Plus, all your pet’s healthcare records are securely digitized—no more hassle with physical files! You can even upload existing medical records to Zumigo for seamless access whenever you need them.

And there’s more—our Zumigo Pass offers exclusive benefits especially designed just for your furry friend, adding extra joy to their care experience.

With Zumigo, exceptional veterinary care comes right to your home, sparing you the stress of traffic and waiting rooms. Your pet receives top-quality healthcare in the comfort and safety of familiar surroundings, because we believe every pet deserves the very best.

Reduced Stress and Anxiety for Pets: Pets often feel anxious and scared when taken to unfamiliar veterinary clinics. In-home care allows them to stay in the comfort and safety of their own environment, which significantly lowers stress levels and makes examinations and treatments less traumatic.

Convenience and Time Savings: Having a veterinarian come to your home eliminates the need for transportation, waiting rooms, and scheduling multiple trips. It's a major time saver, especially for households with multiple pets.

Personalized and Comprehensive Care: In-home visits allow veterinarians to observe pets in their natural surroundings, which often leads to more accurate assessments and tailored treatments.

Ideal for Senior, Disabled, or Ill Pets: Pets who are elderly or have mobility issues benefit greatly from receiving care without the need for stressful travel.

Reduced Exposure to Contagious Diseases: Avoiding clinics helps minimize exposure to other potentially sick animals.

Less Stress for Pet Owners: Skip traffic, long waits, and travel stress entirely.

Zumigo is serving Mumbai and Ahmedabad, and we’re excited to bring our services to many more Indian cities very soon!

Veterinarians on Zumigo are qualified and bring a wealth of experience to care for your pets. You’re always welcome to explore their profiles on the app to learn more about their expertise and background.

We encourage you to have a copy of your pet’s medical records handy and upload them to the Zumigo app if possible.

Stay calm and relaxed before the visit. Your energy affects your pet’s comfort.

Have treats or toys ready for positive reinforcement. Secure shy pets in a cozy room. No smoking is allowed during the visit.

At Zumigo, we are delighted to provide a range of caring services designed to keep your beloved pets happy and healthy, including:

• At-home veterinary visits
• Veterinary teleconsultations
• Lab diagnostics and radiology
• Vaccinations
• Grooming
• Fresh food

To explore our full range of services and experience the best care for your furry friends, simply download our app.

While we currently do not offer emergency services, your pet’s health and safety are our top priorities. If your pet is facing a medical emergency, including but not limited to symptoms such as excessive vomiting or diarrhea, a traumatic injury or difficulty in breathing, please visit the nearest 24-hour emergency veterinary clinic right away, where specialized and advanced care is available around the clock.

Pet parents often wonder whether to opt for a teleconsultation with a vet or request a home visit. The decision depends on the nature and severity of your pet’s condition.

Teleconsultations are ideal for non-emergency situations where your pet is experiencing minor health or behavioral issues. These include mild skin irritations, minor digestive upsets, routine follow-ups for chronic conditions, dietary advice, behavioral concerns, and mild eye or ear problems. Teleconsultations are also suitable for discussing vaccination schedules, getting a second opinion, or when you need general advice but your pet is otherwise stable. They offer convenience, save travel time, and reduce stress for pets who are anxious about clinic visits. For a successful teleconsultation, ensure you have your pet’s medical records handy or uploaded on the app prior to your appointment, clear notes on symptoms, and good-quality photos or videos of the affected area ready.

Teleconsultation may not be sufficient if your pet ever shows signs of illness, injury, or has a chronic condition that isn’t life-threatening; scheduling an in-home vet visit is suggested to provide them with personalized care in the comfort of your home. Home visits are also perfect for proactive health care, including general checkups, diagnostic and radiology screenings, vaccinations, and deworming to help your pet stay happy and healthy. Home visits are also preferable if your pet is too anxious to be transported, or if a thorough physical examination is needed.

If you are unsure, starting with a teleconsultation can help. A veterinarian can assess the situation virtually and guide you on whether an in-person or home vet visit is necessary, ensuring your pet receives the right level of care at the right time.

Getting started with Zumigo is easy! Just download our mobile app on iOS or Android, create your account, and you’re ready to book your pet's appointment effortlessly. We’re excited to have you on board!

You have the flexibility to schedule an appointment at your convenience, choosing from your vet’s available time slots on the platform.

You can select any veterinarian from those available in your area for convenient home visits. For teleconsultations, you can effortlessly choose any vet listed on the app.

Yes, you can select a specialist veterinarian to address your pet's healthcare needs. Download the Zumigo app and explore various specialists for home visits and teleconsultations.

Yes, veterinarians on Zumigo can schedule appointments for multiple pets in one home visit. Charges apply separately per pet.

You may reschedule your appointment at any time up to 4 hours before the scheduled slot.

Cancellations made more than 24 hours in advance are free. Cancellations between 12-24 hours incur a 50% fee. Less than 12 hours—no refund.

Before you proceed to the payment gateway, we’ll provide you with a clear and detailed overview of the pricing for your chosen service. For full pricing, download the app.

To make your experience smooth and hassle-free, you can choose from a range of convenient payment options, including UPI, Cards, and Netbanking.